Frequently Asked Questions
Everything you need to know about your Faithfull the Brand order.
What is your shipping policy?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the location and customs processing.
How do I process a return?
Items can be returned within 30 days of delivery, provided they are in original condition with all tags attached. Please visit our returns portal to generate a shipping label and initiate your refund or store credit.
How do I find my size?
Our pieces are designed with a focus on ease and comfort. We provide a detailed size guide on each product page. If you are between sizes, we generally recommend sizing up for a more relaxed, effortless fit.
Are your garments ethically produced?
Yes, we take pride in our production process. Each piece is hand-dyed, printed, and made in Bali, Indonesia, by local artisans. We are committed to maintaining ethical working conditions and supporting traditional craftsmanship.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options such as Afterpay and Klarna for eligible regions.
How should I care for my Faithfull garments?
To maintain the quality of our hand-made fabrics, we recommend a cold hand wash and drying flat in the shade. Avoid tumble drying or harsh chemicals to preserve the integrity of the botanical prints and delicate fibers.